Returns Policy

Check below for each brands return policies. If you have any questions or want to submit a return email us at info@outdooractivityshop.

Select the brand:

Aero
American Electric
Bikonit
E-Wheels
Emojo
Eunorau
Green Bike
Jupiter
Micargi Bikes
Pop Board Co
Rambo
Revi
X-Treme

Cancellation Policy

• You can cancel your order any time before the order is shipped
• There is a 3.5% fee for cancelations for credit card costs
• If your order has been shipped, a standard return procedure applies. You will be responsible for original shipping costs and return shipping costs.
• Refunds will only be issued to the original credit card that you use when placing your order.
• If you have any questions email info@outdooractivityshop.com

Aero

You can return up to 14 days but there is a 25% restocking fee.

American Electric

Email for inquiry

Bikonit

All Bikonit all-terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received. All accessories can be used for Bikonit ebikes only, we do not accept any return or refund of accessories.

Bikonit Inc will accept the return under the following conditions:

1. 5% processing fee will be charged if the order is canceled before shipping;

2. Bikonit Return and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date.

3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. 1% fee is added for every mile over 10 miles on the odometer.

 

4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit Inc will not accept the return of promotional items(Battery , Rock , Fenders, etc. something customer buy in promotional) associated with that sale.

5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit Inc by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com .

6. A customer should paste a sticker outside the box with the following information on: BIKONIT RETURN MERCHANDISE Customer name: Order number: Purchase Channel: All items should be returned to the following address or at discuss with Bikonit service care: 4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%. Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) • Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

 

7. Bikonit Test Ride & Guarantee program

A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Bikonit Inc would arrange for, and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded ( Notes : If customer needs return should follow the point 6th!)

Refund Policy: Once the return terms confirmed by Bikonit Inc and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund on the way. Refund method at negotiate between Bikonit Inc and the Customer.

E-Wheels

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at service@ewheelsdealers.com . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

 

Returning an Item

Standard Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address:

   EWheels

   RETURNS DEPARTMENT

   750 E. Covey Lane, Suite 135

   Phoenix, AZ 85024

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

8. Credit for gift returns will be issued to the original purchaser.​

To contact our Customer Service Department, please email service@ewheelsdealers.com .

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

4. Contact a Customer Service Specialist at service@ewheelsdealers.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at service@ewheelsdealers.com .

Emojo

1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery as long as the bike is in new condition. The customer will bear the original shipping cost ($250) and pay the return shipping fees. This amount will be deducted off of the refund. There is also a 20% standard restocking fee that is applied to all Emojo bikes. Please consult the warranty terms for deeper information on when a return is applicable.
2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
3. Ship-back charge:

   a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

   b. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . 
5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
6. Refund will be issued in an average time frame of 1 -2 weeks after we receive, inspect and process the returned unit.

Eunorau

We accept a return on products. Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund.If the returned products are in original condition according to Clause, We will agree to refund the paid amount.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eunorau-ebike.com.

Please contact our Customer service at info@eunorau-ebike.com to get the returned address.

USA return address:

• Contact person: Amis
• Phone: +1 7026015552
• Address:6585 Arville St Suite B, Las Vegas, Nevada, 89118, USA
• Zip code: 89118

Green Bike

You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email us at: office@GreenBikeElectric.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion will not issue a credit until it is in possession of the returned item.

Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.

Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return.

If the order arrives damaged/missing items, you have a 48 hours period to send us pictures and contact us for returns. Once that time period is over, we cannot be held responsible.

Jupiter

All Jupiter Bike products carry a 90 day satisfaction guarantee*¹ and are covered by a 1 year manufacturer's warranty*².

We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.

*¹ The 90 day satisfaction guarantee states that if you purchased the product directly from JUPITERBIKE.com, then for the first 90 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact JUPITERBIKE Customer Support to obtain a return authorization number and shipping instructions.

Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a refund or an exchange (per our 90 day warranty).

We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.

*² The 1 year manufacturer's warranty states that, for JUPTERBIKE Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first year of ownership, then we will repair or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected. JupiterBike v.2 and DLX models are covered by a 90 day manufacturer's warranty instead of 1 year. All other aspects of the warranty are the same except for the length.

Please contact JUPITERBIKE Customer Support to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.

Micargi Bikes

Email for inquiry.

Pop Board Co

POP Board Co accepts apparel returns within 30 days of the order date for a refund or credit of the original form of payment on the order. Items must be unopened and must include the original tags (if any). A $10 restocking fee will be applied and customers must provide a valid reason for any returned items. Customers are responsible for all costs involved with shipping and exchanging items back to POP Board Co unless it is due to an error on our part. If an item is returned and does not meet our policies standards we will send it back to the customer without a refund. Refunds are not accepted on paddleboards and all sales are final. Please email info@popboardco.com with any questions.

Refund Policy

POP Board Co will refund the original amount of the item(s) returned, unless it’s due to an error POP Paddleboard’s part, in which case we will exchange it for the proper item.

Rambo

Revi Bikes

REVI BIKES allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund. Please send us an email at info@outdooractivityshop.com if you have any questions or want to submit a return.

Ship-back Charge

Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Refund will be issued in an average time frame of 2-3 weeks after we receive, inspect and process the returned unit.

If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

X-Treme

15 DAY RETURN POLICY (Satisfaction Guarantee) - BICYCLES & SCOOTERS

If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 85% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

PARTS RETURN:

Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by atccare@allcomfg.comor by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.