Check below for each brands return policies. If you have any questions or want to submit a return email us at info@outdooractivityshop.com
Cancellation Policy
- You can cancel your order any time within 12 hours of the order placement time.
- There is a 3.5% fee for cancellations for credit card costs, if your payment has been processed.
- If your order has been shipped, a standard return procedure applies. You will be responsible for original shipping costs and return shipping costs.
- Returns must be processed by following the policies of each brand, additional fees may apply.
- Refunds will only be issued to the original credit card that you used when placing your order.
- If you have any questions email info@outdooractivityshop.com
RETURN POLICIES
Select the brand:
MotoTec
Pop Board Co
Revi Bikes
X-Treme
Emojo
RETURN
We have a 30-day return policy, which means you have 30 days after receiving
your EMOJO BIKE to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you
received it, unworn, unused or the ebike must have less than ten (10) miles on
the odometer, it and must include all items that were inside the box (charger,
keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or
proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.
To start a return, you can contact us at support@emojobike.com. If your return is
accepted, we’ll send you a return shipping label, as well as instructions on how
and where to send your package. Items sent back to us without first requesting a
return will not be accepted. EMOJO bike is not responsible for the shipping
cost of the package returned by the customers themselves.
You can always contact us for any return question at support@emojobike.com
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
-
Product from Unauthorized Reseller
2. The damage is caused by human error
3. Special or custom order
4. Sale items or gift cards
5. Giveaways or free items
Shipping and Handling fee for non-quality issue return:
E-Bikes $150/pc for a return
E-Trikes $250/pc for a return
Phone Holder, charger $15/pc for a return
Front and Rear Basket $20/pc for a return
E-bike Batteries $30/pc for a return
Exchange for new model (Only for Non-quality related products)
This term is only for the unworn, unused, unopened package, the ebike/etrike
must have less than 10 miles on the odometer.
Within 30 days-Same model but different color $200/pc for the return
Within 30 days-Different model $200/pc for the return and must pay the corresponding price difference
Over 30 days Exchange is no longer possible
EMOJO REFUND TERMS
|
Quality issues |
Accept full refund & partial refund |
|
Receive wrong goods |
FREE to exchange or full refund |
|
Damaged or missing accessories |
Free to send accessories or accept a partial refund |
|
The package cannot be delivered or missing |
Accept free resend or full refund |
|
The customer cancels the order before the package is shipped |
5% of the total amount will be deducted as a processing fee |
|
The customer cancels the order after the package is shipped |
Customer needs to pay $200 shipping charge per bike (Deduct $200/item when making refund) |
|
About refund difference price |
1. Partial refund of the difference price within 15 days |
|
Change delivery address |
Customers need to pay an extra $20 per item |
|
Customers refuse to accept the package |
$200 shipping charge per item or the customer needs to pay an extra $200 for resend |
|
Quality Issues Refund |
1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded |
|
Non-Quality Issues Refund |
Only refund within 30 days: unworn, Unopened package, unused, or the ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. |
|
Quality Issues Reimbursement |
If you believe your item is defective and was purchased within the last 2 years from our authorized dealer, please contact us at support@emojobike.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. EMOJO support team could provide you with technical solutions. |
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
Eunorau
Cancellation
We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover, To prevent loss or damage when return, please do do not reject the delivered ebike, and do receive the package first, then contact us via Livechat / Phone / Email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance.
Returns (if applicable)
We accept a return on products. Customers have the right to apply for return within 7 calendar days after the receipt.
To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.
Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date, and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, we will refuse a refund.If the returned products are in original condition according to Clause, and the reasons attributable to the EUNORAU, we will agree to refund the full paid amount, while the reasons attributable to the Customer, we need to deduct the shipping cost first, then the left part will be refunded.
* Annotation:
1) The reasons attributable to the Customer if:
- Customer placed wrong order or purchased wrong/unwanted product ect.
- The product was shipped back without admittance from EUNORAU.
- The product was damaged when shipping back.
2) The reasons attributable to the EUNORAU if:
- Eunorau shipped out the incorrect product;
- The product shipped was damaged or defective;
- The product was damaged in shipping out.
Refunds (if applicable)
Progress time: 1-3 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eunorau-ebike.com.
Please contact our Customer service at info@eunorau-ebike.com to get the returned address.
USA return address:
- Contact person: Amis
- Phone: +1 7026015552
- Address:6585 Arville St Suite B, Las Vegas, Nevada, 89118, USA
- Zip code: 89118
Further Customs
60 Day Guarantee - If you're not 100% satisfied you may return or exchange the product for a full refund.
MotoTec USA (Big, Injusa, Kalee, Mini Moto, Say Yeah, ScooterX
The product must be new in the box and returned within 10 days. Customer pays original and return shipping fee’s.
MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged / Defective Items:
MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA, at their descrection, will offer a return or ship a replacement unit. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.
Pop Board Co
POP Board Co accepts apparel returns within 30 days of the order date for a refund or credit of the original form of payment on the order. Items must be unopened and must include the original tags (if any). A $10 restocking fee will be applied and customers must provide a valid reason for any returned items. Customers are responsible for all costs involved with shipping and exchanging items back to POP Board Co unless it is due to an error on our part. If an item is returned and does not meet our policies standards we will send it back to the customer without a refund. Refunds are not accepted on paddleboards and all sales are final. Please email info@popboardco.com with any questions.
Refund Policy
POP Board Co will refund the original amount of the item(s) returned, unless it’s due to an error POP Paddleboard’s part, in which case we will exchange it for the proper item.
Revi Bikes
REFUND POLICY
The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns.
Please contact support@revibikes.com or visit Contact Us in case you have a refund request.
Ship-back Charge
In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back.
If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund.
The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit.
Shipping
To return your product, kindly contact info@civibikes.com first. We will advise regarding the return address.
Based on your location, the delivery time for your exchanged product may vary.
If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.
X-Treme
15 DAY RETURN POLICY (Satisfaction Guarantee) - BICYCLES & SCOOTERS
If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions
Refunds will be for 100% of the entire purchase price including the original shipping costs.
Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc. Include a copy of your invoice. Include a copy of the RMA notice you have received from us via our support department help desk. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number. *Customer is responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.
***Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product. Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches. We are not liable for these slight differences.
PARTS RETURN:
Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by at ccare@allcomfg.com or by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.