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New Years Sale! Use code "2022" at checkout for 5% OFF
New Years Sale! Use code "2022" at checkout for 5% OFF

Shipping Policy

FREE Shipping 
 
We offer free shipping within the lower 48 States to all electric bikes! 
 
Order processing times vary from 1-3 business days and shipping time varies from 3-7 business days. Generally you will recieve the bike within 3-10 business days assuming it is in stock.
 
Read through this instructional guide if you would like to understand how the full process works.

 
Order Confirmation: 

  • Once you place your order, you will receive an order confirmation email confirming we have received your order in our system and pre-authorized your credit card for the purchase. 
  • Once your item(s) are available for shipment, we will proceed with the credit card charges and process the order for shipping.
  • If your item is on backorder or unavailable at the time of order, we will reach out to you via email. 
Order Shipping: 
  • If your order is in stock and your credit card is approved, the product will ship within 1-3 business days from the date of your order.  
  • We will send you the tracking information to the email address you provided when checking out.  
  • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
Damages: 
  • Please inspect the packaging of your items when they arrive. 
  • If there are any products damaged upon arrival, please note the damages to the delivery driver and sign for it damaged. 
  • Take pictures of every angle and make sure to get the shipping label in a photo
  • Please send photos to info@outdooractivityshop.com so we can assist you with the process and sumbit an insurance claim on your behalf. 
Backorders: 
  • If a product is in back order our team will send you an email right after you place your order notifying you of the backorder including, the expected time for arrival, and what substitutes are available
  • If there is a stock issue or the arrival time changes on your order we will let you know
  • If at any point you want a refund you can just let us know!