1 year warranty against all manufacturing defects.
1 year battery warranty.
X-Treme can send out spare parts and necessary parts to fix any issues.
Returns will not be accepted if damage is caused to the bike as a result of the rider.
All cancellations after 48 hours are subject to a 10% restocking fee.
All return fees will be at the cost of the customer unless manufacturing defect.
All of our products are sold at our manufacturers minimum advertised price so you can guarantee you are getting the best price for your item when shopping with us.
We want you to feel 100% confident that you are getting the best price, so if you find a website that has a lower price for the same item you ordered within two months of your purchase date, we will refund the difference.
To request your partial refund, simply e-mail us a link to the same product on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The website can not be a discounted or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Please send any inquiries to returns@outdooractivityshop.com
We ship with...
FREE SHIPPING
We offer free shipping within the lower 48 States!
Order processing times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide if you would like to understand how the process works (If you live in Alaska or Hawaii, please email us at info@outdooractivityshop.com for a shipping quote).
Order Confirmation:
As soon as you place your order, you will receive an email order confirmation. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
Once we receive your order, we reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If your item(s) is on backorder or unavailable, we will reach out to you via email with an ETA.
Order Shipment:
Once your credit card is approved by our fraud detection system, the product will generally ship within 1-3 business days from the date of your order.
You will recieve an automatic email with the tracking information as soon as the item is shipped.
Damages:
Please inspect the packaging of your items when they arrive.
If there are any products damaged upon arrival, contact us within 24 hours and we can file a claim to the manufacturer. The quicker we recieve the information, the easier it is to take care of it!
Please send as many photos as possible to info@outdooractivityshop.com and we can process an insurance claim on your behalf.
Make sure to capture all angles of the box and include a photo with the shipping label. The more photos we have displaying the damage, the easier it is to file the claim.
If you have any questions just reach out to info@outdooractivityshop.com
Backorders:
With increased demand and Covid shipping problems, products can run out of stock at our warehouses. We try to update our website as quick as possile but from time to time something can go out of stock as the order is placed. In that case, we will send you an email notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a similar product sooner. If you choose to just get a refund we can process that for you free of charge.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. Covid has made accurate shipping times hard but we will always do our best to keep you updated.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Safety Disclaimer
Electric bikes, scooters, and trikes are powerful vehicles made for adults in controlled and safe environments. As a purchaser/owner of the electric bike, scooter, or trike, please take care at all times. Always be responsible for your safety and that of others.
The rider of the electric bike should be a responsible adult. You must know how to operate the vehicle and should be in total control and give full attention on every ride.
The rider must follow state and local laws and regulations for the use of the vehicle. These rules include how to ride the bike, where to ride and park, and helmet requirements.
There are hazards linked with using a bike that cannot be predicted or avoided. The rider should consider the riding conditions, weather, environment, and other factors. You must be sensible at all times. Safety should always be the top priority to avoid any harm, loss, or injury. The rider assumes all responsibilities and risks for any medical condition caused by using an electric bike.
Battery Use Risk
The rider agrees to follow all rules regarding the proper charging of the battery.
The improper use, care, or charging of a Lithium-ion battery can cause serious injury to the product, property, or person.
If the battery is tampered with or damaged in any way, do not use the product. Find a hazardous waste removal center at once.
The rider should only use the original charger that came with the bike or one that is authorized by the manufacturer.
You should correctly store the battery at all times. Keep the battery away from locations with extremely high or low temperatures. Never place the battery in direct sunshine. Do not store the battery inside cars in very hot or cold weather.
Do not expose the battery to water or get it wet.
Discontinue charging the battery if it does not charge within the specified time. Continuing to charge the battery can make the battery hot, ignite, or explode.
If there is any damage to the battery after dropping it, do not use the device. If you think there is any damage to the battery, dispose of it and order a replacement.
Never disassemble the battery in any way. Altering the battery increases the risk of explosion.
Please read the owner’s manual before using the vehicle. The manual includes safety and maintenance information about your product.
For any questions regarding the safety of your product, you may contact us at info@outdooractivityshop.com. You can also contact the manufacturer listed in your owner's manual.