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Warranty Policies

Check below for each brands warranty policies. All of our products are covered by warranty. If you have any questions or need assistance with a claim, email us at info@outdooractivityshop.

Select the brand:

Big
Emojo
Eunorau
Further Customs
Injusa
Kalee
Mini Moto
MotoTec
Okai
Pop Board Co
Revi Bikes
Say Yeah
ScooterX
X-Treme
 

BIG

Warranty: 60 Days Parts Replacement

EMOJO

Warranty

To make a warranty claim, always keep the vehicle model, date of purchase, vehicle serial number, and information from the retailer where you purchased the vehicle handy.The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 
  • Controller, Charger: 1 year for parts.
  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
  • If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.

Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accidents or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Failure to register your ebike
  5. DIY repairs on electronics
  6. Abusive use of the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters, such as earthquakes, lightning, fire, flooding and other hazards.
  9. Rust and/or paint fading caused by heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond the recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris, sharp rocks or other foreign objects.
  12. Use of the vehicle for stunts, jumping from ramps, stairs, or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. Modifications made to the motor, electrical system, suspension frame, and battery.
  15. Use of components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

For any questions about your warranty or to make any claims please contact EMOJO bikes at:

Phone: 949.878.1518
Email: info@emojobike.com or support@emojobike.com
Address: 13845 Alton Parkway, B, Irvine, CA92618  USA

EUNORAU

LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

  • All EUNORAU bikes are covered under our manufacturer's all-inclusive warranty for the original owner against all manufacturing defects.
  • Due to different production batches or improvements of Eunorau ebikes, different parts & accessories applied will be changed without prior notice. and we guarantees that equal or higher quality of the changed ones will be used for instead. so that difference parts & accessories can not use as the reason for quality return and/or after-sales service application.

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

  • The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the warranty date would be started since the initial owner has received it.
  • As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:
    1. The under-warranty package hasn't expired since the initial owner has received it.
  1. You have the initial owner's name & the initial order number.
  • Warranty periods are subject to a 50% reduction for products utilized in rental applications.

COVERED PRODUCTS

  • EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:
FRAMES: 
  • EUNORAU ebike frames are covered by a replacement warranty for 5 years base on frame production date.
  • This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.
  • EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.
  • Frame issues that are excluded from this warranty include but are not limited to:
  1. Corrosion
  2. Paint fade, scratches, impact marks
  3. Impact damage
  4. Non-reversible modification (drilling/welding)
  5. Chain guard mount to the frame if applicable
BATTERIES
  • EUNORAU batteries are covered by a 2-year prorated warranty.
  • At 85% and above, the capacity of battery is considered as a good health after 2 years of natural use.
  • During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
  • No cash reimbursement will be made.
  • No warranty for defects or damage caused by water ingress.
  • The forward & return freight that item ships to official maintaince & repair department is on your own expense.
  • Batteries can be assessed and found defective directly by EUNORAU only.
  • After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery (More detail, see below). Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.
  1. Within 6 months -20%*sale price credit
  2. Within 12 months -10%*sale price credit
  3. Beyond 12 months -6%*sale price credit

Then the credit will be refunded to the purchase account after the purchase finished, please contact the service team at service001@ebikerepairfactory.com

  • In addition, with respect to the battery, this Limited Warranty does not cover defects or damages:
  1. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger.
  2. Where any of the seals on the battery are broken or show evidence of tampering.
  3. Where the Battery has been used in equipment other than the bike for which it is specified.
OTHER PARTS & COMPONENTS:

Original other EUNORAU parts & components are covered by limited warranty, as following:

  1. 12 months: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post, Seat Post QR.

* Note: the forward & return freight that the motor ships to official maintaince & repair department is on your own expense.

  1. 6 months: Pedal, Chain, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad.
  2. 3 months: Spoke, Cable & Wire.

NOT COVERED PRODUCTS:

  • No warranty other than shipping damage.
  • Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:
  1. Battery Case
  2. Battery Lock
  3. Key
  4. Fender
  5. Rear Rack
  6. Basket
  7. Bell
  8. Saddle
  9. Grip
  10. Brake Pad
  11. Brake Rotor
  12. Chain Guide
  13. Tire
  14. Sprocket
  15. Saddle
  16. Reflector
  17. Rear Derailleur
  18. Frame Hinge
  19. Free Tool Kit
  20. Free Accessories
  21. Free Gift
  22. Others
  • Parts compromised due to corrosion due to the elements (moisture, heat, etc).
  • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
  • Labor charges for part replacement or changeover.
  • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
  • Scratches, dents, and cosmetic damage not caused by EUNORAU.
  • The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.
  • Defects or damage caused by man-made damage, self-modification, improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
  • Defects or damage caused by artificially installed accessories that do not match the vehicle, so that the original accessories and other accessories are damaged, or errors cannot be technically identified and analyzed.
  • Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

TWO YEAR EXTENDED WARRANTY

 The warranty items covered by this paid service include Display, Controller, Battery, and Motor.

Warranty Claims

All claims to this warranty must be made through EUNORAU. and submitted to service001@ebikerepairfactory.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at service001@ebikerepairfactory.com as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within above specific period of initial purchase.

EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidences by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact service001@ebikerepairfactory.com and provide us with photo or video proof. Moreover, all free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTE: we will not accept Shipping Damage Claims later than 7 days from receipt of products. REPAIR SERVICE for offline bicycle store, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

Recommendation

All must-have STANDARD or CUSTOM electric bike spare&replacement&repair parts, accessories and tools ect, go and find out on eBike Repair Factory (BKRE). If any inquiry, you can contact their service team at info@ebikerepairefactory.com.

FURTHER CUSTOMS

 

UPON RECEIPT OF PRODUCT, PLEASE INSPECT AND REPORT ANY MANUFACTURER DEFECTS.

Further Customs supplies a non-transferable, limited warranty (the “Limited Warranty”) to the original consumer-buyer (“You, “Your” or “Buyer”) of Further Customs products against material manufacturer defects arising under normal use of the purchased products (with respect to paddle boards, “Paddle Board Products,” and accessories, “Accessory Products,” and together with Paddle Board Products, “Products”). This Limited Warranty is subject to the following terms and conditions. PLEASE NOTE THAT SOME ITEMS ARE EXCLUDED FROM THE FOLLOWING LIMITED WARRANTIES. THESE ITEMS ARE DISCUSSED AT THE END OF THIS DOCUMENT.

LIMITED WARRANTY DURATION:

  • 2 YEARS from date of purchase for all inflatable paddleboards & swim platforms
    • 1 YEAR from date of purchase on Electric Pumps
    • 1 YEAR from date of purchase on Accessory Products included with SUP package

Catamarans: 
1. Hull fabric is covered by 4-YEAR warranty against porosity and rot.
2. Hull seams are covered against delamination by a 3-YEAR warranty.

Remarks: This warranty applies only to defects in material and workmanship. It does not apply to tear or damage caused by accident, abnormal operation or improper installation.

LIMITED WARRANTY ON PRODUCTS COVERS MATERIAL MANUFACTURER’S DEFECTS ONLY, INCLUDING:

  • Seam leaks
    • Valve Leaks

LIMITED WARRANTY ON PADDLE BOARD PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES:

  • Misuse of the Products.
    • Products that were lost or stolen.
    • Damage caused by impact to rocks, docks, shore-pound etc.
    • Damage caused by normal wear and tear.
    • Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F.
    • Indents/texture on the PVC that is a result of the drop stitching construction.
    • Damage caused by transporting an inflatable Paddle Board Product on the top of a car.
    • Damage to fin or fin box caused by impact to the fin.
    • Damage caused by overexposure/storage in direct sunlight.
    • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete, shipping, etc. 
    • Acts of God, fire, or casualty.
    • Failure to exercise normal maintenance.
    • Consequences of uses for which the Product was not designed.
    • Damage to the valve caused by loosening the valve to deflate.
    • Uses of a Product in ways, including any aftermarket modifications made to the item, other than as expressly provided by the instruction manual or any other documentation accompanying the Product.

LIMITED WARRANTY ON ACCESSORY PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES:

  • Misuse of the Accessory Products.
    • Accessory Products that were lost or stolen.
    • Accessory Products used for commercial purposes.
    • Damage due to falling on the paddle.
    • Paddle filling with water.
    • Accessory Products sinking.
    • Damage caused by use of Accessory Products outside of their intended purpose.
    • Damage due to normal wear and tear, chips, cracks etc.
    • Damage caused by impact to rocks, docks, shore-pound etc.
    • Color fading.
    • Acts of God, fire, or casualty.
    • Failure to exercise normal maintenance.
    • Consequences of uses for which the Accessory Product was not designed.
    • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete, shipping, etc.
    • Uses of an Accessory Product in ways, including any aftermarket modifications made to the Accessory Product, other than as expressly provided by the instruction manual or any other documentation accompanying the item.

LIMITED WARRANTY PROCESS – SOLE AND EXCLUSIVE REMEDY:

IN THE EVENT OF A BREACH OF THE LIMITED WARRANTY, FURTHER CUSTOM’S ENTIRE OBLIGATION AND LIABILITY TO THE BUYER, AND THE BUYER’S SOLE REMEDY, IS AS FOLLOWS :

FURTHER CUSTOMS reserves the right, in its sole discretion, to repair or replace any Products deemed acceptable by

FURTHER CUSTOMS, in its sole discretion, for a warranty claim. The Buyer will pay all shipping costs associated with sending items in for repair or replacement. To make a warranty claim, please email : info@furthercustoms.com with:(1) a proof of purchase and delivery; (2) a written summary of the defect; (3) a picture of the defect, serial number located on the paddle board; and (4) a name, phone number, and return mailing address.  The buyer must contact info@furthercustoms.com before making any return based on a material manufacturer defect or in connection with a Product Limited Warranty claim.

Any Product that has not been the subject of a Limited Warranty claim using the process set forth above, within the time period stated within this document, will be deemed to conform to the Limited Warranty and deemed accepted by the Buyer.

 *WHEN REGISTERING YOUR PRODUCT FOR YOUR LIMITED WARRANTY YOU ARE AGREEING TO THE POLICY STATED ABOVE.

WARRANTY DISCLAIMER FOR ALL PRODUCTS

OTHER THAN AS EXPRESSLY SET FORTH HEREIN, FURTHER CUSTOMS. EXPLICITLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY PRODUCTS. SUCH DISCLAIMED WARRANTIES INCLUDE, BUT ARE NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO EVERY BUYER. THERE ARE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE LIMITED WARRANTY. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

LIMITED WARRANTY IS NOT AVAILABLE IN CONNECTION WITH THE FOLLOWING, AND FURTHER CUSTOMS. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OF THE FOLLOWING PRODUCTS:
• Products sold to someone under a different name than the name on the order;
• Products purchased from a seller other than FURTHER CUSTOMS. For the avoidance of doubt, the limited warranty is available only for items purchased through the following channels: www.furthercustoms.com and other online & drop ship retail partners.
• Products purchased in bulk, with bulk discount.
• Products purchased for commercial use.
• Products purchased in used condition from FURTHERCUSTOMS.com or other online retailer & dropship partners.

LIMITATION ON LIABILITY

IN NO EVENT SHALL FURTHER CUSTOMS BE LIABLE TO YOU FOR A MONETARY AMOUNT GREATER THAN THE TOTAL AMOUNTS PAID OR DUE FOR THE PRODUCT(S) IN THE ORDER GIVING RISE TO SUCH LIABILITY. THE FOREGOING LIMITATION APPLIES EVEN IF THE PRODUCT FAILS OF ITS ESSENTIAL PURPOSE.


IN NO EVENT SHALL FURTHER CUSTOMS (OR ANY REPRESENTATIVE OF FURTHER CUSTOMS) BE LIABLE TO YOU FOR ANY SPECIAL, DIRECT OR INDIRECT, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF GOODWILL, LOSS OR EXPENSE RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR THE PERFORMANCE OR NON-PERFORMANCE OF ANY OBLIGATION UNDER THESE TERMS, OR THE FACT THAT SUCH PRODUCTS DO NOT CONFORM TO THIS CONTRACT OR THE LIMITED WARRANTY, OR IN CONNECTION WITH THE USE OR AS A RESULT OF UNTIMELY DELIVERY EVEN IF SUCH PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING, AND WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCTS LIABILITY OR OTHERWISE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

PRODUCT WARNINGS

YOU ARE RESPONSIBLE FOR READING ANY PRODUCT WARNINGS AND INSTRUCTIONS THAT ACCOMPANY ANY ITEMS YOU PURCHASE FROM FURTHER CUSTOMS. FURTHER CUSTOMS IS NOT RESPONSIBLE FOR ANY DAMAGES RESULTING FROM YOUR FAILURE TO ABIDE BY SUCH PRODUCT WARNINGS OR INSTRUCTIONS. PLEASE USE ALL FURTHER CUSTOMS PRODUCTS SAFELY AND RESPONSIBLY.


*Replacement of the warrantied product may be contingent on the return of the defective/warrantied item. 

INJUSA

Warranty: 30 Days parts replacement.

 

KALEE

 Warranty: 30 days parts replacement

MINI MOTO

 Warranty: 30 Days parts replacement

MOTOTEC

Plastic Ride Ons - Warranty: 30 days parts replacement

Electric Dirt Bikes, Electric Mini Bikes - Warranty: 30 days parts replacement

Electric Go Karts, UTV’s & ATV’s - Warranty: 60 days parts replacement

Electric Scooters, Trikes, Pocket Bikes & Skateboards - Warranty: 30 days parts replacement

Electric Bicycles - Warranty: 60 days parts replacement

Gas Mini Bikes, ATV’s, Go Karts & Scooters - Warranty: 60 days parts replacement

Gas Dirt Bikes, Pocket Bikes & Mini Choppers - Warranty: 30 days parts replacement

Pedal Powered - Warranty: 30 days parts replacement

OKAI

 Warranty: 1 Year: Motor, 6 Months: Battery - Charger - Brakes, 3 Months: All Other Parts

POP BOARD CO

UPON RECEIPT OF PRODUCT, PLEASE INSPECT AND REPORT ANY MANUFACTURER DEFECTS.

POPboardco. supplies a non-transferable, limited warranty (the “Limited Warranty”) to the original consumer-buyer (“You, “Your” or “Buyer”) of POPboardco. products against material manufacturer defects arising under normal use of the purchased products (with respect to paddle boards, “Paddle Board Products,” and accessories, “Accessory Products,” and together with Paddle Board Products, “Products”). This Limited Warranty is subject to the following terms and conditions. PLEASE NOTE THAT SOME ITEMS ARE EXCLUDED FROM THE FOLLOWING LIMITED WARRANTIES. THESE ITEMS ARE DISCUSSED AT THE END OF THIS DOCUMENT.

LIMITED WARRANTY DURATION:

  • 2 YEARS from date of purchase POP boardco. inflatable paddleboards
    • 1 YEAR from date of purchase on Electric Pumps
    • 1 YEAR from date of purchase on Accessory Products included with SUP package

LIMITED WARRANTY ON PRODUCTS COVERS MATERIAL MANUFACTURER’S DEFECTS ONLY, INCLUDING:

  • Seam leaks
    • Valve Leaks

LIMITED WARRANTY ON PADDLE BOARD PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES:

  • Misuse of the Products.
    • Products that were lost or stolen.
    • Damage caused by impact to rocks, docks, shore-pound etc.
    • Damage caused by normal wear and tear.
    • Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F.
    • Indents/texture on the PVC that is a result of the drop stitching construction.
    • Damage caused by transporting an inflatable Paddle Board Product on the top of a car.
    • Damage to fin or fin box caused by impact to the fin.
    • Damage caused by overexposure/storage in direct sunlight.
    • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete, shipping, etc. 
    • Acts of God, fire, or casualty.
    • Failure to exercise normal maintenance.
    • Consequences of uses for which the Product was not designed.
    • Damage to the valve caused by loosening the valve to deflate.
    • Uses of a Product in ways, including any aftermarket modifications made to the item, other than as expressly provided by the instruction manual or any other documentation accompanying the Product.

LIMITED WARRANTY ON ACCESSORY PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES:

  • Misuse of the Accessory Products.
    • Accessory Products that were lost or stolen.
    • Accessory Products used for commercial purposes.
    • Damage due to falling on the paddle.
    • Paddle filling with water.
    • Accessory Products sinking.
    • Damage caused by use of Accessory Products outside of their intended purpose.
    • Damage due to normal wear and tear, chips, cracks etc.
    • Damage caused by impact to rocks, docks, shore-pound etc.
    • Color fading.
    • Acts of God, fire, or casualty.
    • Failure to exercise normal maintenance.
    • Consequences of uses for which the Accessory Product was not designed.
    • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete, shipping, etc.
    • Uses of an Accessory Product in ways, including any aftermarket modifications made to the Accessory Product, other than as expressly provided by the instruction manual or any other documentation accompanying the item.

LIMITED WARRANTY PROCESS – SOLE AND EXCLUSIVE REMEDY:

IN THE EVENT OF A BREACH OF THE LIMITED WARRANTY, POPBOARDCO.’S ENTIRE OBLIGATION AND LIABILITY TO THE BUYER, AND THE BUYER’S SOLE REMEDY, IS AS FOLLOWS :

POPBOARDCO. reserves the right, in its sole discretion, to repair or replace any Products deemed acceptable by

POPBOARDCO., in its sole discretion, for a warranty claim. The Buyer will pay all shipping costs associated with sending items in for repair or replacement. To make a warranty claim, please email : info@POPBOARDCO. with:(1) a proof of purchase and delivery; (2) a written summary of the defect; (3) a picture of the defect, serial number located on the paddle board; and (4) a name, phone number, and return mailing address.  The buyer must contact info@POPBOARDCO. before making any return based on a material manufacturer defect or in connection with a Product Limited Warranty claim.

Any Product that has not been the subject of a Limited Warranty claim using the process set forth above, within the time period stated within this document, will be deemed to conform to the Limited Warranty and deemed accepted by the Buyer.

 *WHEN REGISTERING YOUR PRODUCT FOR YOUR LIMITED WARRANTY YOU ARE AGREEING TO THE POLICY STATED ABOVE.

WARRANTY DISCLAIMER FOR ALL PRODUCTS

OTHER THAN AS EXPRESSLY SET FORTH HEREIN, POPBOARDCO. EXPLICITLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY PRODUCTS. SUCH DISCLAIMED WARRANTIES INCLUDE, BUT ARE NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO EVERY BUYER. THERE ARE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE LIMITED WARRANTY. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

LIMITED WARRANTY IS NOT AVAILABLE IN CONNECTION WITH THE FOLLOWING, AND POPBOARDCO. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OF THE FOLLOWING PRODUCTS:
• Products sold to someone under a different name than the name on the order;
• Products purchased from a seller other than POPBOARDCO. For the avoidance of doubt, the limited warranty is available only for items purchased through the following channels: POPBOARDCO.com and other online & drop ship retail partners.
• Products purchased in bulk, with bulk discount.
• Products purchased for commercial use.
• Products purchased in used condition from POPBOARDCO.com or other online retailer & dropship partners.

LIMITATION ON LIABILITY

IN NO EVENT SHALL POPBOARDCO BE LIABLE TO YOU FOR A MONETARY AMOUNT GREATER THAN THE TOTAL AMOUNTS PAID OR DUE FOR THE PRODUCT(S) IN THE ORDER GIVING RISE TO SUCH LIABILITY. THE FOREGOING LIMITATION APPLIES EVEN IF THE PRODUCT FAILS OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL 

POPBOARDCO (OR ANY REPRESENTATIVE OF POPBOARDCO) BE LIABLE TO YOU FOR ANY SPECIAL, DIRECT OR INDIRECT, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF GOODWILL, LOSS OR EXPENSE RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR THE PERFORMANCE OR NON-PERFORMANCE OF ANY OBLIGATION UNDER THESE TERMS, OR THE FACT THAT SUCH PRODUCTS DO NOT CONFORM TO THIS CONTRACT OR THE LIMITED WARRANTY, OR IN CONNECTION WITH THE USE OR AS A RESULT OF UNTIMELY DELIVERY EVEN IF SUCH PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING, AND WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCTS LIABILITY OR OTHERWISE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

PRODUCT WARNINGS

YOU ARE RESPONSIBLE FOR READING ANY PRODUCT WARNINGS AND INSTRUCTIONS THAT ACCOMPANY ANY ITEMS YOU PURCHASE FROM POP Board Co. POP board co. IS NOT RESPONSIBLE FOR ANY DAMAGES RESULTING FROM YOUR FAILURE TO ABIDE BY SUCH PRODUCT WARNINGS OR INSTRUCTIONS. PLEASE USE ALL POPBOARDCO PRODUCTS SAFELY AND RESPONSIBLY.

*Replacement of the warrantied product may be contingent on the return of the defective/warrantied item. 

REVI BIKES

WARRANTY

We have hand-picked industry-leading components that are extremely reliable. If you find any problems with our products, refer to our warranty policy as follows;

All components, including store-bought accessories, have a warranty of 2 Years

All wearing parts are exceptions - tires, tubes, and brake pads, among others.

All parts damaged due to personal misuse (crashes, custom builds, etc.) are exceptions.

Warranty is valid in the Continental United States only.

Please contact us at info@revibikes.com if you have any questions regarding the warranty or wish to arrange a warranty repair.

 SAY YEAH

 Warranty: 30 days parts replacement

SCOOTERX

Warranty: 30 days parts replacement

XTREME

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) (EFFECTIVE JUNE 1ST 2018) & Lifetime Frame Warranty (EFFECTIVE APRIL 20TH 2014)

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer. 

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser.  This warranty is for the frame only.  X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame.  Replacement frame may be from X-Treme scratch & dent stock.   Frame replacement is for manufacturer defect only.   This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. 

Original purchase receipt is required to establish proof of purchase and establish warranty start date.  Your warranty begins the day the bicycle is delivered to you or purchased from a storefront.  This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components.  Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival.  

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. 

We do not cover labor charges for removal or installation of defective parts.   Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.   Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. 

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

1.You must notify us within 5-days of receiving your bike.

  1. You must provide a video of the rim showing that the wheel is not true.
  2. The video must show the rim spinning, not just the tire.
  3. You must provide us with a receipt indicating that the wheel has been trued. 

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/.  After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you. 

Tickets are answered in the order received.  Your initial posting puts you in line for the next technician to assist you.  Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line.  To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday - Thursday 9:00 am - 4:00 pm PST.

SHIPPING DAMAGE

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

***Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently.  We cannot guarantee that the color you see accurately portrays the true color of the product.  Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches.   We are not liable for these slight differences.