Check below for each brands warranty policies. If you ever have any issues please reach out so that we can submit the claim for you. All of our products are covered by warranty. If you have any questions or want to submit a claim, email us at info@outdooractivityshop.
Select the brand:Aero
Pop Board Co
We are extremely proud of our product and dedication to our craft. With that being said parts break, and things stop working, which is why we offer a 1-year guarantee on all parts of your bike. With service centers all over Florida, you’re always close to a convenient location for you to get your eBike serviced.
The warranty covers all manufacturer defects as well as issues resulting from normal wear and tear. If an issue occurs that is not covered by warranty please advise us so we can still get you the best service at the most convenient location to get you back on the road. Aero eBikes stands behind our product and wants you to have the best experience from purchase and beyond.
AmericanElectric® supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer AmericanElectric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®,this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.
On its own AmericanElectric® brand, AmericanElectric offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor. We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc.
On the genZe branded ebikes, AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts.
This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.
If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. Please return defective batteries to AmericanElectric®. AmericanElectric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.
AmericanElectric® does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc. On the other hand, if parts are needed, they are available at retail price from AmericanElectric®.
1. SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, AmericanElectric® will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery. (Damages reported after 3 business day, are considered not valid.) In the event that the damage is determined to be extensive (digital photos may be required), AmericanElectric® may arrange to pick up and replace the item free of charge.
2. TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.
3. DURING YOUR WARRANTY PERIOD: AmericanElectric® will replace any
defective part free of charge. Shipping fees may apply.
If you have questions about this warranty, please call 305.767.3289. A friendly and knowledgeable representative will respond as soon as possible.
We sourced All Bikonit ebikes from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Every single Bikonit ebike was built under strict production processing and QC system. If you come across with any questions, our warranty policy is as follows:
1）Frame warranty lifetime.
2）All other components on the bike and extra-bought accessories warranty 1 year.
3）Battery warranty: All batteries come with a 2 years warranty(Battery circle lifetime is 600~800 depends on the environment). PLEASE DO CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER.
4）Warranty is valid only in Continental United States only.
THIS WARRANTY DOES NOT COVER:
1) A customer to tear open outfit by himself or herself
2)Normal wear and tear
4) Improper follow-up maintenance
5)Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
6) Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)
Please take pictures or videos to email@example.com if your bikonit ebike error occurred. Our technicist will off advise about maintain to you. DO NOT TO TEAR OPEN OUTFIT BY YOURSELVES , IT'S DANGEROUS AND WE WILL NOT KEEP WARRANTY FOR YOU !
ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:
All electric scooters: 30 days from the date of purchase
EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase
ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
Complete the return reason questionnaire and include it in the return package.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address:
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
To receive a refund or credit, items must be returned within 10 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
Contact a Customer Service Specialist at firstname.lastname@example.org for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
To receive a refund or credit, items must be returned within 15 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
All electric scooters: 30 days from the date of purchase
EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase\
Shipping charges included in the Purchase Price of the Merchandise are non-refundable.
Customer is responsible for returning merchandise at their own expense.
Specific Warranty Items
Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.
Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.
ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, water damage, or use in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.
The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.
The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at email@example.com within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.
ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.
The warranty is limited to the terms listed below:
- Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
- Controller, Charger: 1 year for parts.
- Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
- General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
- Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking
3. Acts in violation of laws
4. Never registered your ebike
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact EMOJO bikes at:
Email: firstname.lastname@example.org or email@example.com
Address: 15375 Barranca Pwky. Suite F108, Irvine, CA 92618 USA
LIMITED ONE-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
All EUNORAU bikes are covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).
WARRANTY PERIOD AND TARGET AUDIENCE TERMS
The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.
As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:
The one-year package hasn't expired since the initial owner has received it.
You have the initial owner's name & the initial order number.
EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:
EUNORAU ebike frames are covered by a replacement warranty for one year.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.
EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.
Frame issues that are excluded from this warranty include but are not limited to:
2. Paint fade, scratches, impact marks
3. Impact damage
4. Non-reversible modification (drilling/welding)
5. Chain guard mount to the frame if applicable
EUNORAU batteries are covered by a one-year prorated warranty.
During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by EUNORAU only.
This Limited Warranty does not cover:
- Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:
1. Brake Pads
6. Chain Rings
- Parts compromised due to corrosion due to the elements (moisture, heat, etc).
- Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
- Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
- Labor charges for part replacement or changeover.
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
- Scratches, dents, and cosmetic damage not caused by EUNORAU.
- The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
- Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.
- Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
- Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
- In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:
- Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
- Where any of the seals on the battery are broken or show evidence of tampering;
- Where the Battery has been used in equipment other than the Bike for which it is specified;
- Parts & Components
- Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).
All claims to this warranty must be made through EUNORAU and submitted to firstname.lastname@example.org. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase.
EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact firstname.lastname@example.org and provide us with photo or video proof.
All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
Green Bike – Electric Motion One Year Limited Warranty
Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.
JupiterBike Warranty & Return Policy
All Jupiter Bike products carry a 90 day satisfaction guarantee*1 and are covered by a 1 year manufacturer's warranty*2.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.
*1 The 90 day satisfaction guarantee states that if you purchased the product directly from JUPITERBIKE.com, then for the first 90 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact JUPITERBIKE Customer Support to obtain a return authorization number and shipping instructions.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a refund or an exchange (per our 90 day warranty).
We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.
*2 The 1 year manufacturer's warranty states that, for JUPTERBIKE Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first year of ownership, then we will repair or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected. JupiterBike v.2 and DLX models are covered by a 90 day manufacturer's warranty instead of 1 year. All other aspects of the warranty are the same except for the length.
Please contact JUPITERBIKE Customer Support to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.
Please note: We never warrant JUPITERBIKE products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Repair and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (90 day satisfaction guarantee) or the repair / replacement (1 year warranty) of your eligible JUPITERBIKE product as described above. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 90 day warranty period.
Under no circumstances shall JUPITERBIKE Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if JUPITERBIKE Electric Bikes knows or is informed that such damages are possible.
MBI Sport Inc. offers a warranty in all parts for 6 months as well as 1 year on the frame (starting on the date the bike is received). Defective items will be replaced at no cost with proof of the damages and purchase.
What the warranty DOESN’T cover:
- Customer Wear and tear
- Improper assembly
- Improper maintenance, including follow-up maintenance
- Damage or failed use due to accidents, misuse, neglect, or abuse
- Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold.
Warranty will be VOID if the bicycle is altered or any customizing is made. Warranty is only valid for original parts or goods from MBI Sport Inc. The warranty will be voided once the original parts are replaced or removed.
Any damage caused during shipping requires that a claim be submitted to the shipping company. No replacement bike will be shipped until the legitimacy is confirmed.
Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped.
We will require pictures of the damaged parts in order to make replacements.
If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to MBI Sport Inc. After receiving the damaged bikes or parts, the replacements will be shipped. Please note: Additional fee may be charge d for shipping fees or replacement parts.
For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. However, the freight and handling fees will not be refunded.
Pop Board Co
POP Board Co include a one (1) year manufacturer warranty against defects in workmanship or materials on all new SUP boards starting from the original purchase date. The warranty is only applied to POP brand paddle boards that have been purchased from an authorize POP Board Co dealer. If a product is found defective by POP Board Co, in its sole discretion, POP Paddleboard’s will be responsible to provide a store credit, repair, or replacement of the defective product. POP Board Co is not responsible for any costs, losses or damages incurred as a result of loss or use of product. This warranty is only valid for the original purchaser and is nontransferable.
The warranty does not cover abuse, damage due to sun or heat exposure, previous repair, broken boards, boards with improper care or handling, incidental damage, unreasonable use.
STANDARD LIMITED WARRANTY
Rambo Bikes™ have an expected lifespan depending on the level of care and/or use. Misuse, neglect and abuse will significantly reduce the expected lifespan of your bike. Some types of riding styles - competition, jumping, downhill racing, and extreme conditions or climates - will all impact the lifespan of your bike and its components. These types of riding may cause premature failure of your bike and its components. This warranty does not extend to any failures associated with this type of riding, or to any Rambo products that have been subject to misuse, neglect, abuse, or improper storage, or if the product is modified or altered in any way other than as directed by official Rambo Bike instructions. Always have your bike periodically inspected by a qualified bicycle technician. These inspections are crucial for the safety of you and others around you as well as extending the lifespan of your Rambo.
Limited Lifetime Frame Warranty
Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike. This warranty is non-transferable. Your Rambo frame is warranted against premature failure caused by faulty workmanship or materials, as determined by Rambo Bikes. Frames must be returned to Rambo Bikes at the owner’s expense for determination of defect and/or replacement. If a frame replacement is found to be warranted by Rambo Bikes, a comparable frame (depending on availability) will be issued to the original purchaser. Front forks and suspension forks do not have a lifetime warranty!
Beyond the lifetime frame warranty, Rambo Bikes warrants all bikes, enclosed hardware (where applicable) and accessories to be free from defects in material and workmanship for a period of twelve months from the original date of purchase. Some components on your Rambo bike such as brakes, tires, tubes, chains, grips, motors and cables are not warranted against normal
wear. If you find a product to be defective, contact Rambo at 952-283-0777. All components must be returned at the owner’s expense for inspection. Product repairs and/or updates not covered by warranty will be provided at a set rate. At its sole discretion, Rambo will determine whether the component will be covered under this warranty. This warranty is in lieu of all other warranties expressed or implied. You may have certain legal rights that extend beyond this warranty in certain states.
Terms and Conditions of this Limited Warranty
This limited warranty does not cover installation, disassembly, adjustments of components, normal wear and tear, damage caused by improperly installed parts or components, installation and use of aftermarket accessories or storage
fees. Any installation of a powerplant (motor electric or internal combustion) other than powerplants supplies directly by Rambo Bikes immediately voids this warranty. Some parts and components may from time to time become obsolete or discontinued. Rambo Bikes reserves the right to substitute any component at its sole discretion. This is the only warranty provided or honored by Rambo Bikes, and no other warranty will be honored unless specifically provided for by law. No implication of merchantability or fitness for a particular purpose has been made by Rambo Bikes.
Rambo Bikes™ will not be held liable for any damages resulting from breach of warranty or for sums beyond the purchase price of the product. Rambo Bikes is not liable for lost profits or goodwill; downtime; damage or destruction of items or equipment used with, or in conjunction with Rambo Bikes™; personal injury or loss; or any other damages. This agreement is the entire agreement between you and Rambo Bikes™, and supersedes any prior agreements, representations, or proposals; and may be changed only by
written agreement with Rambo Bikes™. Waiver by any party or breach of this agreement will not constitute a waiver of any subsequent default or breach of the same of different kind. The invalidity of any provision of this agreement shall not affect the validity of the other provisions hereof. This agreement shall be governed by laws of the State of Minnesota, U.S.A.
Rambo Bikes™; Lakeville, MN 55044
All components are covered under warranty for up to 1 year.
If you have any issues just send us an email at email@example.com and we will help you with the process. Revi will cover the replacement part and shipping costs required for any defects covered under warranty.
Please contact us at firstname.lastname@example.org if you have any questions.
12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018):
X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date.
Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.
Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We do offer additional warranties for purchase to extend your warranty period. Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty. Yes! We will offer the option to extend your warranty for the entire life of your bicycle! No other brand offers this extensive warranty. For more information please see the section below EXTENDED WARRANTY OPTIONS.
We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. City Rider battery is limited to 6 months (180 days). Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.
X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact our support department by calling (253) 777-0690 or opening a ticket only at https://support.x-tremescooters.com . A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.
Replacement batteries are warrantied through original manufacturer’s warranty unless extended warranty is purchased which will be on a pro-rated basis. Please see ADDITIONAL SERVICES & INFORMATION for additional information regarding our Extend Warranties.
LIMITED WARRANTY DETAILS
What is covered & what is not covered:
- Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
- Tires, tubes & kick stands:These items are NOT covered unless they are damaged as a result of shipping.
- During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued.
LIFETIME TECHNICAL SUPPORT:
Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.
X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.